Most of the time, your packages will arrive on time. Occasionally, extra delays might happen due to:
- Delivery errors by the carriers
- Incorrect address
- Missing address details such as apartment number, block number, floor, or unit number
- Severe weather conditions
- International customs procedures
If your package is lost or damaged during transit, please contact us and we will either resend or refund your order.
Please keep in mind that we will NOT be responsible for resending or refunding orders that were shipped to the wrong address or were rejected because the customer entered an incorrect address.
Import Tax
Customs policies vary worldwide, as some countries will charge import fees for overseas shipments. The relevant tax is not included in the price on our website, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which is determined by your local customs office.
Shipment Time Frame
Please note:
- The timeframe below is an estimation based on the past 30-days record
- For international orders, the time taken for the custom clearance varies a lot and we have no control on this factor. We hope to have your understanding on this.
- For DHL express, APO or PO box address will not be accepted.
- If you have made a modification with your order, please expect an extra 1-2 days processing time.
*In general, Order Processing time+Production Time is between 2-5 days
|
Product Type |
Fulfilled From |
US delivery time frame |
EU Zone* / Oceania delivery time frame(DHL upgrade possible) |
Rest of World |
|
Apparel |
North America, Asia |
3-6 business days |
8-15 business days; DHL Express: 3-6 business days |
10-20 Business day |
|
Doormat |
North America, Asia |
3-6 business days |
8-15 business days; DHL Express: 3-6 business days |
10-20 Business day |
|
Garden Flag |
North America, Asia |
3-6 business days |
8-15 business days; DHL Express: 3-6 business days |
10-20 Business day |
|
Metal Sign |
Asia |
7-12 business days DHL Express: 3-6 business days |
8-15 business days; DHL Express: 3-6 business days |
10-20 Business day |
|
Slide Sandal |
Asia |
7-12 business days DHL Express: 3-6 business days |
8-15 business days; DHL Express: 3-6 business days |
10-20 Business day |
|
Kid’s Sleeping Bag |
Asia |
7-12 business days DHL Express: 3-6 business days |
8-15 business days; DHL Express: 3-6 business days |
10-20 Business day |
| Ornament | North America | 3-6 business days |
8-15 business days |
10-20 Business day |
| Glass Cutting Baord | North America | 3-6 business days | 8-15 business days | 10-20 Business day |
Shipping Cost
Shipping costs are calculated based on the destination country and the location of the fulfillment center. The product is always automatically fulfilled from a location that is closest to the customer's address. The estimated shipping cost is calculated on the cart page as well. Below is the table showing how the shipping cost is charged in general.
| Order Destination | Order Fulfilled From | Shipping Cost |
|---|---|---|
| United State | North America, Asia |
US Standard shipping $3.95; US DHL Express: $12.95. Free Shipping On Orders of $59 or more. |
| EU Zone*/ Oceania | Asia |
Standard shipping: €3.95; DHL Express: €14.95. |
| EU Zone*/ Oceania | North America | Standard Shipping: €7.95. |
| Mexico and Canada | North America, Asia | Standard Shipping: €8.95. |
| Rest Of World | North America, Asia | International Standard Shipping €12.95 |
Carrier Contact Information
Once your order is dispatched, a tracking link will be provided including the carrier's information. If you have any question regarding the delivery during the transit, the carrier can help you better with more accurate information. Below are the direct links to their contact information page:
- USPS
- 4PX Express
- Yun Express
- DHL Express (Select your country first)
*EU Zone includes:
Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom