Return & Refund Policy

There is nothing more important for us than your satisfaction with your purchase! If there’s any problem regarding your purchase, don’t hesitate to contact us and we will do our best to assist you.

RETURN & REFUND POLICY 

At StarryPrints, we treasure the trust you place in us to create personalized products that celebrate and cherish your special moments. Every item we create is designed with love, care, and attention to detail.

While our aim is to make each product a perfect fit for your needs, we understand that sometimes, things may not go as planned. Here's what happens in those rare instances:

1. Your Satisfaction, Our Priority: We craft each product just for you, making them uniquely yours. So, while we don't accept returns or exchanges due to a change of heart or errors not on our part, we want to ensure you're happy. If there's something you're not satisfied with, please reach out. We're here to help.
2. Mistakes Happen: If your item arrives with a defect or an error in the printing, rest assured we're committed to making it right. We'll issue a full refund or send you a new product, free of charge - your happiness is our goal!
3. Let's Resolve It Together: Should you find a problem, let us know within 7 days of delivery. Just drop us a line via our contact form at https://starryprints.com/pages/contact-us or send an email directly to info@starryprints.com. Please include all relevant details, like your order number and a photo of the issue, if possible.
4. Putting It Right: Once we've got your message, we'll look into it and determine the best solution. If we find that the product is defective or the print quality doesn't meet our high standards, we'll promptly issue a full refund or send a replacement, as you prefer.
5. Effortless Refunds: In case of refunds, we'll process them as quickly as we can. The amount will be credited back to your original payment method within 10 business days.

Please note that our policies may change, but our commitment to your satisfaction won't. These policies are in place from the moment you make a purchase, and your understanding is greatly appreciated.

ORDER MODIFICATION & CANCELLATION

We know that sometimes, things change - maybe you've had a new idea for personalization or you need to adjust your order in some other way. At StarryPrints, we're more than happy to accommodate your needs as best as we can. Here's how:

1. Changes & Cancellations: Got a last-minute change or need to cancel your order? No worries! Just contact us using our online form or drop us an email at info@starryprints.com. Please include your order number and specify what changes you'd like to make.
2. Timing Matters: We aim to start crafting your personalized items as soon as possible, so there's a short window for changes or cancellations. If you need to modify or cancel your order, please do so within 2 hours of placing it. After this period, the order heads to our talented team for fulfillment, and we won't be able to make any changes.
3. Added Time for Changes: If you're modifying your order, please note that this might add an extra 1-2 days to our usual production timeframe. We hope you understand - we want to ensure your final product is just as wonderful as you envision it!

At StarryPrints, your satisfaction is our top priority. We appreciate your understanding and patience as we craft your personalized items with care and dedication.